Question 1

I'M RUNNING LATE !

Accepted Answer

We ask that you kindly arrive at least 5 minutes before your scheduled treatment time. If you are running late, please let us know by calling or WhatsApp!
We are a  busy salon and we cannot allow a late running treatment to impact another guest. If you run late for your appointment, your treatment may have to be shortened. Which means less lashes or reduced service. 
We want to ensure we provide a high quality service to all clients, and want you to have the best,  arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a cancellation fee will be applied.

Question 2

WALK IN APPOINTMENTS

Accepted Answer

We highly advise a pre booking for an appointment, this will ensure a guaranteed time for you to relax, and will also allow time for any necessary patch testing.

Question 3

PREGNANCY

Accepted Answer

Q: Is it safe to have lash and brow services while I’m pregnant?

Absolutely! We welcome pregnant women to enjoy our lash and brow services. We understand that pregnancy can bring changes to your body and sensitivity levels, and we’re here to ensure a safe and enjoyable experience. We have cared for lots of pregnant women over the years. We will have you looking your best for the all important meeting your baby and the first photo!  Be advised to tell us as soon as you are pregnant so we can make the necessary changes to you appointment.

IMPORTANT: We will not do a lash or brow treatment  without patch testing you first. This is only for lifting, tinting, dyes and lash adhesives. for the following reasons.

Q: How might my sensitivity levels change during pregnancy?

During pregnancy, hormonal changes can heighten skin sensitivity and affect how your body reacts to cosmetic products. Some women may find they have increased sensitivity to the dyes used in tinting or the adhesives used in lash extensions. To address this, we  insist on a patch test 24 or 48  hours prior to your appointment to ensure you don’t have any adverse reactions. 
 • lash adhesive 24 hours
 • lamination and lifting product 48 hours before 
 • any brow or lash Tint or Dye 48 hours

WE DO NOT OFFER DISCLAIMERS DURING THIS TIME!!

Q: What should I expect during the appointment?

Our team is trained to provide a comfortable and relaxing environment tailored to your needs. We prioritise your comfort, so please don’t hesitate to let us know if you feel any discomfort or need to adjust your position during the service. We want to make sure you feel pampered and cared for! Our luxury massage chairs offer a new lash comfort you will be so happy for.

Q: Are there any specific precautions I should take?

While our products are of a high quality, it’s always good to consult your healthcare provider before undergoing any beauty treatments during pregnancy. We also suggest avoiding any scent-sensitive areas or allowing for breaks during the appointment if you feel overwhelmed.

Q: Can I still achieve the look I want?

Certainly! there are a few things to consider, and here is  a more detailed look at how pregnancy can affect lash and brow services, including some scientific explanations behind the changes:

Hormonal Changes
During pregnancy, the body undergoes significant hormonal shifts, and they can have various effects on the body

Hair Growth: Increased estrogen may lead to a temporary phase of hair growth (Anagen phase) for some women. This could result in faster growth of lashes and brows. meaning more regular appointments.

Pigmentation Changes: Hormonal changes can also affect melanin production, leading to changes in the color of lashes and brows, which might influence the final outcome of tinting services.

Increased Sensitivity: The skin often becomes more sensitive during pregnancy due to increased blood flow and hormonal changes affecting skin elasticity and sensitivity. our therapists will do their best to make you feel comfortable.

Effects on Services: Product Reactions: This heightened sensitivity can lead to a greater likelihood of adverse reactions to dyes, adhesives, or other products used during lash and brow services. For example, a client who previously had no issues may experience redness or irritation from standard products.

Swelling
Fluid retention, commonly experienced in pregnancy

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Question 4

UNDER 18

Accepted Answer

We love welcoming young clients into our salon, and we want to make sure everyone has a safe and enjoyable experience. A few things to know.

We do have  full CCTV in or premises so everyone is visible while we do the service. We will not turn off the CCTV an we will not go ahead with the service without it. This is for the safety of the establishment and yourself.  
Under 8
sorry!, children under 8 are unable to have beauty treatments in our salon. although they’re very welcome to sit in while an adult has a treatment if there is space, they just need to be always supervised for the enjoyment of other customers and not disturb other customers.

Age 8-13
Children aged 8-13 must be accompanied with a parent or guardian Please note we only offer nails services without cuticle work on clients aged 8-13. we also offer facial hair removal We require a consent form signed by the accompanying parent/guardian before we start and a filled in consultation.

Age 14-16
Teens 14 and over do not need to be accompanied by an adult but we do need a  written consent  form for the treatment from a parent or guardian in advance. Plus a consultation.

Age 16+
What treatments can I have?
good news! You can have all of them.

Do I need permission from my parents or guardian?
Absolutely! Since the client is under 18, we want to make sure the parent or guardian are on board with your beauty adventure. They’ll need to give their written consent before you can book your appointment, so be sure to let them know about your plans! we have a form for them to fill in.

What’s a patch test and why do I need one?
A patch test is a quick and simple test we do to check for any allergic reactions to the products we use. This is super important for your safety and comfort. We recommend  a patch test at least 48 hours before your lash appointment. we will not proceed without one. 
Aftercare: 
Our treatments do have necessary aftercare including safety rules or some products. Be advised this should be taken in to account before under 18's have a service and the adult should be mad aware

IMPORTANT: Make sure you read the information about preparing for your appointment.

Question 5

PARKING & GETTING HERE

Accepted Answer

How to Get Here
IlluminEye Lash & Brow Lounge
1/1a Parr Street 
Ashley Cross 
BH14 0JX
 
Getting Here:
🚗  Only a two minute walk from the Commercial Road Surface car park, it uses the app Ringo to pay. 
Parr Street itself  has on street parking free for two hours in the correct bays. Subject to availability 
​
By Train - Five minute walk from Parkstone Train Station.
Come out of the station and turn left walk down the hill to the first set of traffic lights. keep left and continue down the hill to the second set of traffic lights near the OX Pub. Cross the road here we are next door to the florist on the corner and directly opposite the entrance of the OX Pub.

Question 6

REFER A FRIEND

Accepted Answer

Did you enjoy your last visit to Illumineye,
If so, why not spread the word to friends, colleagues, or family who are just as passionate about beauty and wellness as you? 🤩

When someone booked using your name or  your link, you’ll receive a Voucher worth £10

The best part? The person you refer will also receive a Voucher worth £10 also to use on their first visit with us!
 
It’s a great way for them to try out our treatments while enjoying a little welcome bonus. ✨
 
it's that easy